Refund policy
Arbaana Kuwait
Return & Refund Policy
سياسة الإرجاع والاسترداد
Clear, fair, and straightforward — your satisfaction matters.
Damaged & Defective
Free Replacement Policy
سياسة الاستبدال المجاني
If your item arrives damaged, defective, or not as described, we will replace it completely free of charge — no questions asked.
| Product arrived broken, cracked, or physically damaged — Immediate free replacement. |
| Manufacturing defect or doesn't function as described — Free replacement, no questions asked. |
| Wrong item sent — We made the error; we fix it at zero cost to you. |
| Missing components or incomplete product — We'll send the missing parts or replace the full item. |
📸 Tip: Photograph or video the damage immediately upon delivery. Share it with us via WhatsApp — this speeds up the replacement process significantly.
Change of Mind
Standard Return Policy
الإرجاع العادي
If you decide you no longer want the product for any reason, you may return it within 14 days of delivery.
| Return Window | Fee | Status |
|---|---|---|
| Within 14 days of delivery | 1 KD pick-up charge | ✓ Accepted |
| After 14 days | — | ✕ Not Accepted |
💰 About the 1 KD Fee: This covers the cost of our delivery team collecting the item from your address. It is deducted from your refund. This fee does not apply to damaged or defective items.
Return Eligibility Conditions
Items must meet all of the following conditions to be eligible for return:
| Item is unused and in its original condition. |
| All original packaging, tags, and labels are intact and undamaged. |
| All accessories, parts, and documentation are included. |
| Return request submitted within 14 days of the delivery date. |
Items Not Eligible for Return
| Items that have been used, washed, or installed. |
| Items with missing packaging, tags, or accessories. |
| Items returned after the 14-day window has expired. |
| Items damaged by the customer through misuse or negligence. |
| Items purchased during a clearance or final sale. |
How to Request a Return
Refund Details
| Damaged / Defective Items: Full 100% refund including any fees — or free replacement at your preference. |
| Standard Returns (within 14 days): Full product price refunded, minus 1 KD pick-up fee. |
| Refund Method: Returned to your original payment method. |
| Processing Time: 3–5 business days after we receive and inspect the returned item. |
Last updated: July 2025
- يؤدي اختيار تحديد إلى تحديث كامل للصفحة.