Privacy policy
Arbaana Kuwait
Privacy Policy
سياسة الخصوصية
Your privacy is important to us. Here's how we handle your information.
Effective: July 2025 — State of Kuwait
Contents
| 1. Who We Are | 6. Cookies & Tracking |
| 2. What Information We Collect | 7. Data Security |
| 3. How We Use Your Information | 8. Your Rights |
| 4. How We Share Your Information | 9. Children's Privacy |
| 5. Data Retention | 10. Changes & Contact |
Section 1
Who We Are
This Privacy Policy applies to Arbaana, a Kuwait-based e-commerce store operating at arbaana.com. We sell home organizers, storage solutions, kitchen accessories, and everyday household essentials, delivering across all six governorates of Kuwait.
We are the data controller for all personal information collected through our website, WhatsApp channel, and email communications. By placing an order or using our website, you agree to this Privacy Policy.
Section 2
What Information We Collect
المعلومات التي نجمعها
Information You Provide Directly
| Full name — to address your order and delivery. |
| Phone number — for order confirmation, delivery coordination, and WhatsApp updates. |
| Delivery address — governorate, area, block, street, and house/apartment number. |
| Email address — if provided, for order receipts and support correspondence. |
| Order details — items purchased, quantities, prices, and transaction history. |
| Payment information — processed securely through our payment provider. We do not store card details. |
| Communications — messages, photos, or queries sent to us via WhatsApp or email. |
Information Collected Automatically
| Browser and device information — type, operating system, and screen size. |
| IP address and general location — to help detect fraud and improve delivery accuracy. |
| Pages visited and browsing behaviour — to understand how customers use our store and improve their experience. |
| Referring website or search engine — how you found Arbaana. |
Section 3
How We Use Your Information
كيف نستخدم معلوماتك
We use the information we collect for the following legitimate purposes only:
| Processing and fulfilling your orders — including packing, dispatching, and coordinating delivery. |
| Sending order confirmations and updates via WhatsApp or email throughout the delivery process. |
| Handling returns, refunds, and replacements — to resolve issues quickly and fairly. |
| Responding to your enquiries — support messages sent via WhatsApp (+965 5098 0849) or email. |
| Fraud prevention and order security — detecting suspicious activity to protect both you and our business. |
| Improving our website and product offering — using anonymised analytics to understand what our customers need. |
| Sending promotional messages — only if you have consented to receive them. You can opt out anytime. |
We will never use your personal information for any purpose other than those listed above, and we will never sell or rent your data to any third party.
Section 4
How We Share Your Information
كيف نشارك معلوماتك
We do not sell your personal information. We only share it in the following limited circumstances:
| Delivery drivers and logistics partners — your name, phone number, and delivery address are shared with our delivery team solely to complete your order. |
| Payment processors — your payment details are handled by our secure payment gateway provider. We do not store or see your full card information. |
| Shopify (our platform provider) — as a Shopify-powered store, order and customer data is stored on Shopify's servers in accordance with their privacy policy. |
| Legal obligations — we may disclose your information if required to do so by Kuwait law, court order, or government authority. |
All third parties who receive your data are bound to use it only for the specific purpose for which it was shared. They are not permitted to use it for their own marketing or any unrelated purposes.
Section 5
Data Retention
We retain your personal information only for as long as necessary to fulfil the purposes for which it was collected:
| Order records — kept for a minimum of 3 years for accounting, tax, and legal compliance purposes. |
| Customer account data — retained while your account is active or until you request deletion. |
| Support communications — retained for up to 12 months to assist with any follow-up queries or disputes. |
| Browsing and analytics data — anonymised data may be retained indefinitely for site improvement purposes. |
Section 6
Cookies & Tracking
Our website uses cookies — small text files stored on your device — to help the site function properly and improve your experience. We use:
| Essential cookies — required for the shopping cart, checkout process, and secure login to function. |
| Analytics cookies — help us understand how visitors use the site (e.g. pages visited, time spent). We use tools like Google Analytics for this purpose. |
| Preference cookies — remember your settings, such as language or previously viewed products. |
You can control or disable cookies through your browser settings at any time. Note that disabling essential cookies may affect the functionality of the checkout process.
Section 7
Data Security
We take the security of your personal information seriously and implement appropriate technical and organisational measures to protect it from unauthorised access, loss, or misuse.
| Our website uses SSL encryption (HTTPS) to protect data transmitted between your browser and our servers. |
| All payment transactions are processed through a PCI-DSS compliant payment gateway. We never store your card or banking details. |
| Access to customer data is restricted to authorised Arbaana staff only, on a need-to-know basis. |
| In the unlikely event of a data breach, we will notify affected customers promptly and take immediate steps to contain the issue. |
Section 8
Your Rights
حقوقك
You have the following rights regarding your personal information. To exercise any of these rights, contact us via WhatsApp or email:
| Right to Access — Request a copy of the personal data we hold about you. |
| Right to Correction — Ask us to correct any inaccurate or incomplete information we hold about you. |
| Right to Deletion — Request deletion of your personal data, subject to any legal obligations requiring us to retain certain records. |
| Right to Opt Out — Unsubscribe from promotional WhatsApp messages or marketing emails at any time by contacting us directly. |
| Right to Restrict Processing — Ask us to limit how we use your data in certain circumstances. |
We will respond to all data rights requests within 7 business days. Contact us at info@arbaana.com or WhatsApp +965 5098 0849.
Section 9
Children's Privacy
Our website and services are intended for use by individuals aged 18 years and above, or minors acting under the supervision of a parent or guardian. We do not knowingly collect personal information from children under the age of 13. If you believe a child has provided us with their personal data without appropriate consent, please contact us immediately and we will promptly delete that information.
Section 10
Changes to This Policy & Contact
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Any updates will be posted on this page with a revised effective date. We encourage you to review this page periodically. Continued use of our website after any changes constitutes your acceptance of the updated policy.
If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your data, please reach us through any of the following:
| WhatsApp: +965 5098 0849 |
| Email: info@arbaana.com |
| Website: arbaana.com |
This Privacy Policy was last updated in July 2025 and governs all personal data collected through arbaana.com within the State of Kuwait.
Have a Privacy Question?
We're always happy to explain how we handle your data.
WhatsApp Us Email UsLast updated: July 2025
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