Terms of service

Arbaana Kuwait

Terms & Conditions

Please read these terms carefully before using Arbaana.com

Effective: July 2025 — State of Kuwait

Contents

1. Acceptance of Terms 6. Product Information
2. Use of the Website 7. Limitation of Liability
3. Orders & Payment 8. Privacy
4. Delivery 9. Changes to Terms
5. Returns & Refunds 10. Contact

1. Acceptance of Terms

By accessing or placing an order on arbaana.com ("the Website"), you agree to be bound by these Terms and Conditions. If you do not agree to these terms, please do not use the Website.

These terms apply to all visitors, users, and customers of Arbaana Kuwait.

2. Use of the Website

You must be at least 18 years of age to place an order, or do so under the supervision of a parent or guardian.
You agree to provide accurate and current information when placing orders, including name, address, and phone number.
You may not use this website for any unlawful or fraudulent purpose.
Arbaana reserves the right to refuse service or cancel orders at its discretion.

3. Orders & Payment

All orders are subject to product availability. We reserve the right to cancel or limit orders if stock is insufficient.
Prices are displayed in Kuwaiti Dinar (KD) and are inclusive of applicable taxes unless stated otherwise.
Payment is accepted via the methods shown at checkout. All transactions are processed securely.
An order confirmation will be sent via WhatsApp once your order is received and accepted.
Arbaana reserves the right to cancel any order due to pricing errors, stock issues, or suspected fraud, with a full refund issued.

4. Delivery

Orders placed before 2:00 PM are eligible for same-day delivery. Orders after 2:00 PM will be delivered the following day.
Delivery is available across all governorates of Kuwait.
Free delivery on orders of 10 KD or more. A delivery fee applies to smaller orders.
We are not responsible for delays caused by incorrect addresses, recipient unavailability, or circumstances beyond our control.
Our delivery team will call you approximately 30 minutes before arrival.

5. Returns & Refunds

Damaged or defective items will be replaced free of charge. Contact us via WhatsApp with photos within a reasonable timeframe.
Change-of-mind returns are accepted within 14 days of delivery. A 1 KD pick-up fee applies.
Returns are not accepted after 14 days from the delivery date under any circumstance.
Items must be unused, in original packaging, and complete with all parts and accessories.
Refunds are processed within 3–5 business days after the returned item is received and inspected.
See our full Return & Refund Policy page for detailed conditions.

6. Product Information

We strive to display product images and descriptions as accurately as possible. Colours may vary slightly due to screen settings.
Product specifications are provided by suppliers and are subject to change without notice.
Arbaana is not liable for minor discrepancies between product images and the delivered item, provided the product functions as described.

7. Limitation of Liability

Arbaana shall not be liable for any indirect, incidental, or consequential damages arising from the use of products purchased on this website, beyond the product's purchase price.

We are not responsible for loss or damage caused by misuse of a product, failure to follow instructions, or circumstances outside our control.

8. Privacy

We collect your name, phone number, and delivery address solely to fulfill your orders. Your personal data is never sold or shared with third parties for marketing purposes.

By placing an order, you agree to receive order-related communications via WhatsApp. You may contact us at any time to opt out of promotional messages.

9. Changes to Terms

Arbaana reserves the right to update these Terms and Conditions at any time. Changes will be posted on this page with a revised effective date. Continued use of the website following any changes constitutes your acceptance of the updated terms.

10. Contact

For any questions regarding these Terms and Conditions, please reach us:

WhatsApp: +965 9999 9999
Email: info@arbaana.com
Instagram: @arbaana.kw

These Terms & Conditions were last updated in July 2025 and govern all transactions on arbaana.com within the State of Kuwait.